FAQ — What You Need to Know

Got questions? Here’s what most pet parents ask — quick and straight to the point.

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How do I get started?

Create an account, upload vaccinations, sign the agreement, then book either a Meet & Greet for daycare or a Behavioral Assessment for boarding.

What vaccinations are required?

All dogs must have Rabies, DHPP (Distemper), and Bordetella up to date, with proof uploaded before arrival. Flea prevention is required.

Does my dog need to be spayed or neutered?

Yes—dogs six months or older must be altered for safety and insurance reasons.

Can I drop in for daycare without a reservation?

Yes! We welcome drop-ins during daycare hours, just bring your pup by for check-in.

Do you accept aggressive dogs?

No—dogs showing aggression or unsafe behaviors are not accepted. Breed restrictions may apply.

Do you administer medication?

Yes—oral supplements, pills, and topical medications are given at no extra charge. Please label everything with your dog’s name and instructions.

Will you feed my dog?

Yes—breakfast, lunch, and dinner feedings are available during daycare and boarding. Bring your dog’s food in a labeled container.

What if my dog becomes sick or injured?

We’ll contact you or your emergency contact immediately. If unreachable, we may seek veterinary care as needed.

Can you care for dogs with special needs?

Yes! We care for dogs with disabilities—please let us know any special instructions ahead of time.

What if my dog’s belongings are damaged?

We’re not responsible for personal items. We provide everything your pup needs during their stay.

How can I see what my dog is doing?

We post daily photos and videos on Instagram and Facebook so you can follow along.

Do larger and smaller dogs mix?

Yes—our playgroups are supervised and designed for safe interactions. Dogs can rest in quiet zones if needed.

Where can I park at drop off?

We have street parking in front of the Henry Apartment building available to park when spots are open. Street parking is free before 8 AM and after 6 PM.

What happens after a full day of daycare?

Expect a happy, tired pup! It’s normal for dogs to sleep deeply after a day of play and socialization.